Jeffrey Reeves

TEKsystems Global Services (TGS)

Lead Azure Cloud Infrastructure Architect & Senior DevOps Engineer

• As a Microsoft Azure Certified Cloud Infrastructure Architect and Senior DevOps Engineer, I consider myself: "Mary Poppins in the cloud"
• What I do is:
  • Show up exactly where I am needed.
  • Identify goals and expectations.
  • Convert wants and needs into practical solutions.
  • Align efforts to ensure effective timely action.
  • Create fun ("For every job that must be done there is an element of fun").
  • Automate, where applicable.
  • Ensure clients know "how to fish" in the cloud.
• When my clients have their problems solved to their satisfaction, I journey onward to offer my guidance and expertise to others in need.
• On the Architecture side:
• I enjoy providing client-focused training and solutions utilizing Microsoft's Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF) to provide exceptional High-Level Designs (HLDs) in the form of blueprints for deployment in the cloud.
• On the DevOps side:
• I automate Infrastructure-as-Code (IaC) deployments using Azure DevOps (ADO), GitHub Enterprise (GHE), GitHub Actions (GHA), GitLab CI/CD, etc. based within Terraform and Bicep/ARM.

American Express

DevOps Cloud Engineer II & OpenStack Infrastructure Engineer (TEKsystems)

• Oversees all aspects of over 30 Red Hat OpenStack clusters across four environments (Lab, Dev, QA, and Prod) and three major data centers across the country; comprising over 3,000 Compute, Controller, and Director nodes.
• Created automation to perform various tasks to meet company and system requirements:
• Schedule and submit “Requests for Change” (RFCs) and “Change Tasks” (CTASKs) within ServiceNow for all planned changes outside of lab environments.
• Update and patch hypervisors and their core OpenStack packages and related configurations.
• Deploy and decommission Compute and Controller nodes using Heat and Nova.
• Gather DNS information across entire clusters and submit it to a centralized DNS configuration utility — ensuring accuracy and preventing IP conflict issues.
• Create, implement, and test VLANs and other Neutron based software defined networks (SDNs) across fabric interconnects and datacenters.
• Configure hardware and software RAIDs, attach Cinder shares and other logical volumes.
• Created a custom Python API and web app to gather details about all OpenStack clusters, and display helpful tables of information to Operations teams — such as issues that required manual intervention.
• Expanded upon existing internal automation for Cisco UCS hardware, which bootstraps deployments of service profiles and operating systems, and contains accurate information about actively deployed nodes and their current states.
• Produced an API for searching for a VM and its relevant details (host, cluster, network, etc.) across both OpenStack environments and our newer VMWare vCenters. This improved SLA times and reduced interdepartmental paging for information lookups.
• Overhauled documentation:
• Created new department standards and custom Confluence article templates to improve readability and reusability.
• Authored and updated many articles for policies, procedures, standard changes, and troubleshooting steps for common activities; reducing onboarding time and time spent resolving alerts and recorded incidents.

Wells Fargo

Operating Systems Engineer - Level IV (TEKsystems)

• Authored numerous BASH and Python scripts to automate time consuming processes:
• Patch and package internal software from source code into RPM packages, upload them to decentralized YUM repositories, and distribute them via Red Hat Satellite to all stores and branches across the country.
• Update firmware, such as on network interface cards (NICs) and storage controllers.
• Format and manage hard disks, logical volumes, filesystems, and mount points.
• Developed several critical Web2Py applications, which utilized XMLRPC requests and Cron to monitor the patching and compliance statuses of thousands of servers across the network.
• Remediated various issues detected by security scans through vendor partner, Qualys, such as insecure SSL cipher suites, library exploits, Apache/Nginx headers, kernel parameters.
• Coordinated migrations of many development and production servers from Red Hat Enterprise Linux (RHEL) 5 to versions 6 and 7.

GoDaddy

Hosting Support Developer (HSDEV) & Tier 3 - Web Pro

• Independently designed and developed several critical web applications from the ground up using Node.js, AngularJS, and MongoDB that were used daily within the Hosting Support department, such as:
• SRT Tracker – An interactive tracker for our Server Recovery Team to report and monitor unresponsive servers, which ensured our SLA agreements were met with our thousands of server customers.
• Breakboard – A highly accurate real-time break and lunch coordination dashboard for use by customer support agents and members of leadership, which ensured over 96% agent availability.
• The RATT – A streamlined restore tool for completing content and database restores across all platforms of our hosting environments, which significantly reduced the training and execution time required by support agents – going from several days to just a few minutes.
• Restore Forms – A restore request form generator for tier 1 support agents to quickly submit restore escalation tickets to tier 2 agents for processing. This reduced the total time spent by over 80% and reduced rejections by over 95% due to reduced user input, ensuring a high level of accuracy in the submitted information.
• Ocelot – A JavaScript based browser extension that augments and improves existing features and functionality within all web-based internal tools, such as our CRM, internal ticketing system, server and database dashboards, etc. This significantly improved workflows and reduced fatigue on time consuming tasks for both agents and members of leadership.
• Revolver – An AutoHotKey based multi-clipboard manager that stores and retrieves up to ten recently copied items. This greatly reduced the amount of time spent by agents in having to copy and paste items repeatedly during the workday.
• Responsible for the setup, configuration, and administration of several development and production server environments used by all Hosting Support applications — utilizing Bash scripts and OpenStack's APIs to deploy each server on customized CentOS 7 builds.
• Regularly acted as the Scrum master for all biweekly Sprint planning sessions and demos for the HSDEV team and its project managers.
• Wrote documentation for all applications and server configuration settings within Confluence.
• Created several Bash scripts for automating the processes involved with setting up development environments, for easy collaboration amongst HSDEV team members.
• Responsible for handling up to fifty tier 3 escalation tickets and chats for dedicated servers, virtual private servers, and shared hosting plans per day.
• Promoted four times for excellent performance, continued improvement, and proactively offering solutions to business needs.